Privacy Policy
Last updated: 23.02.2026
1. Controller
Bissolux L.L.C., Kroi i vashave 15, 23060 Studencan, Republic of Kosovo, email: info@bissolux.com, is the controller for personal data processing related to Hassolux.
2. Categories of Personal Data
We process account and contact data, contract and billing data, usage data, log data (such as IP address and timestamps), communication content (for example support and contact form data), and device/browser technical information.
3. Purposes and Legal Bases
Processing is carried out to provide services, perform contracts, ensure IT security, prevent abuse, communicate, invoice, and comply with legal obligations. Legal bases include Art. 6(1)(b), (c), and (f) GDPR; where required, consent under Art. 6(1)(a) GDPR.
4. Contact Form and Security Measures
When using the contact form, we process provided data to handle your request. To prevent abuse, we use technical safeguards such as rate limits, timing checks, and optional Turnstile validation.
5. Email Delivery via Microsoft Graph
Contact requests may be processed with server-side email delivery via Microsoft Graph. Request details are sent to the configured recipient mailbox. Processing is based on legitimate interests in reliable communication and system security.
6. Recipients and Processors
We use service providers for hosting, infrastructure, security, communication, and analytics-related operations. Where required, data processing agreements under Art. 28 GDPR are in place. Any sharing of B2B contact data with selected third-party partners for marketing purposes is carried out only based on explicit, voluntary opt-in consent.
7. International Transfers
Where data is transferred outside the EU/EEA, this is done only in compliance with legal requirements, including appropriate safeguards such as Standard Contractual Clauses where applicable.
8. Retention Period
We store personal data only as long as necessary for the stated purposes, statutory retention obligations, or legal enforcement. Data is then deleted or anonymized.
9. Your Rights
Subject to legal requirements, you have rights of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent. You also have the right to lodge a complaint with a supervisory authority.
10. Cookies and Similar Technologies
We use technically necessary technologies for operation, security, and performance. Optional technologies are only used within the legally permitted framework.
11. Privacy Contact
Privacy inquiries can be sent to info@bissolux.com.
12. Changes to this Privacy Policy
We may update this privacy policy in case of legal, technical, or organizational changes. The current version is always available on this page.